We deliver Tuesday - Saturday. Your cheese will always be chopped and packed on the day of dispatch (and we always use a next day service). This means your cheese is getting to you as fresh as possible.
You don't have to be in to receive your delivery. Our couriers are instructed to leave your cheesebox in the designated safe place. Our packaging is chilled using special cooling packs, and is then fully insulated using natural and environmentally friendly insulation. This means the cheese can last up to 48 hours out of the fridge...although we recommend refrigerating as soon as you can.
We currently only deliver to UK mainland addresses. We also deliver to Northern Ireland and remote parts of Scotland on request. Please email us to obtain a quote for delivery to these areas.
Our go to courier is DHL for most mainland postcodes.
Once the parcel has been dispatched, you will receive an email & text with your consignment number. You can use this number to track your parcel’s progress in the DHL tracking page. On the morning of your delivery, DHL will send out an email and text confirming your one-hour delivery slot. Therefore, you must leave a mobile telephone number and an email address for you, or your recipient. No telephone or email addresses, or any personal information, will be used for anything other than tracking updates and notifications.
Our deliveries do not require a signature, so the courier will need clear instructions on where to leave your delicious cheese if nobody is going to be in. It is essential that you leave 'safe place instructions' when you order. The place you choose should be secure, have good weather coverage, and is accessible to the driver to leave the parcel.
If you prefer, we can deliver to your office. All of our packaging is designed not only for temperature control but for odour control too, so no need to worry about ponging out your colleagues! If you are particularly worried about having smelly cheese at work, just let us know in an email once you have ordered and we will ensure you are sent cheese that is just as delicious but lower on the pong charts!
We are unable to offer any refunds if your cheese does not arrive with you on time if you have failed to provide safe place instructions, a mobile telephone number and an email address for tracking updates and notifications.
Please note that during lockdown, we are unable to deliver to some harder to reach postcodes across the UK. Our full service will be up and running once lockdown is lifted.
what happens if my cheese doesn't arrive?
If your cheese has not arrived by the end of the next day, then please contact us at email@example.com as soon as possible and we will investigate.
It is imperative that someone is available to receive the order on the scheduled delivery date, or collect the order the following day. We are unable to offer any refunds or compensation provided the original delivery was delivered on one of those days.
If you have any particularly bespoke requirements, or for larger orders, we would recommend placing your order as far in advance as possible to ensure your cheese is with you on your chosen date.