1. General
By using the cheesegeek website, you agree to be bound by the terms and conditions set out within it. Nothing in these terms and conditions affects your statutory rights as a consumer, or otherwise.
Any liability under these terms and conditions cannot exceed the total price of your order.
cheesegeek is not responsible for any business loss or damage which does not result directly from their actions, or that was unforeseeable at the time of ordering.
2. Placing an order
When you place an order via our website, it is classed as an offer, which if accepted by us results in a binding contract. By completing the checkout process on cheesegeek website, you are also agreeing to all of our Terms and Conditions as presented on the website.
Should we accept your order, you will be sent an email containing the details of your order. Once this email has been sent, it means the order has been accepted, a contract has been formed, and payment will be taken. If, in the unlikely event, your order is not accepted, we will notify you via email of why this is the case, and no payment will be taken.
It is your responsibility to check all the information in the confirmation email is correct, and notify us immediately via email should there be any inaccuracies. We will not be liable for reimbursing you for the value of any goods which have perished or been damaged as a result of your failure to inform us of inaccurate information being listed on the confirmation email.
3. Cancelling an order
Should you wish to cancel an order that has been accepted by us, and a confirmation email has already been sent out to you, we are unable to guarantee that we can cancel the order, and provide a full refund. However, if you email us as soon as possible, and your items have not yet been dispatched, we will endeavour to cancel your order and refund you in full without charge. In cases where your cheese has already been cut and packaged though, this will not be possible.
4. Cutting and weights
All cheeses are cut to order by hand. As such, all weights referred to on cheesegeek website are guidelines, and there can be some fluctuations around those guideline weights. We are unable to offer refunds for complaints arising from reasonable variations from stipulated guideline weights. However, we will always endeavour to deliver packages as close as possible to our guideline weights.
5. Product Description
All of the product images on our website are for illustrative purposes only. As such, products and their packaging may vary from the pictures on the website. The products offered by cheesegeek are constantly rotated and adapted.
Therefore, whilst we try to provide indications of which cheeses and products you may receive within your delivery, and how they might look, we reserve the right to deliver cheeses that have not been indicated or explicitly referred to anywhere on the website.
We strive to take into account preferences as indicated by you, the customer, when you place an order. However, other than those preferences governed by dietary requirements, such as vegetarian or pasteurized requests, or any other allergy related requirements, we are unable to guarantee your preferences will be fulfilled in your delivery.
6. Delivery
We use DHL or Packfleet for all of our deliveries. Whilst they are unable to guarantee delivery within 24hrs, we believe they are the best couriers in the market, with a completion rate very close to 100%.
Our aim is to deliver all accepted orders on your chosen delivery date. For orders from our Pick N Mix shop, there is a possibility that stock may be running low and we will have to delay delivery or swap items out - this should never be by more than 2 days maximum and we will always inform you.
We are able to deliver to both residential addresses and business addresses. Before completing your purchase, you must indicate instructions for the courier as to where your delivery should be left in the event nobody is present to receive the order. This is not a signed for service, so it can be simply 'on the porch', as well as 'with a neighbour'. It is important that you are as specific as possible with these instructions. Please note that should your indicated preference not be secure, we are unable to assume liability for loss or damage incurred as a result of the cheese being left in/at that location. If our couriers deem a 'safe place' location not to be secure, either because it is exposed to the elements, or it is visible from the road, they may return to the depot with it. In such cases, you will be informed via the tracking service (text message and/or email) and with a slip through the letterbox. You can then either arrange re-delivery directly with them for the next day, or to collect from the depot. This should be done the following day to ensure the cheese remains in pristine condition. We can accept no liability if you are unavailable to either receive or collect your delivery the day following the scheduled delivery date where the 'safe place' has been deemed insecure by the courier.
If there is nobody due to be present at the delivery address on the estimated delivery date who can refrigerate the products, we are unable to accept liability for perished goods. It is your responsibility to ensure that someone will be present on the estimated delivery date, and that they are able to refrigerate the goods on that day.
On receipt of your order, we advise you refrigerate the cheese straight away.
Whilst DHL is an excellent service, it remains slightly short of 100% in terms of next day delivery. On the very rare occasion your cheese does not arrive on your chosen delivery day, it is very likely to arrive the next day. If it does arrive a day late, please do not worry about the condition of the cheese, as our boxes are designed to keep the cheese in the right conditions for 48hrs, or even longer when it is cold outside!
If your cheese has not arrived by the end of the next day, then please let us know as soon as possible, and we will investigate.
If there is nobody available to receive the delivery, or collect it, on either the day of delivery, or the following day, we are unable to offer any refunds or compensation provided the original delivery was delivered on one of those days.
It is therefore imperative that you ensure someone is available to either receive or collect the delivery on either the day, or the day after the scheduled delivery date.
7. Pre paid subscriptions
Our 3 month, 6 month, 9 month and 12 month subscriptions must be paid for in advance at the time or ordering. Please note that once the first monthly subscription has been delivered, we are unable to offer any refunds on the subscription. We will always confirm each delivery date throughout your subscription in your first delivery box. If we do not hear from you, we will assume you agree with those dates.. At your request, we are fully flexible with regards to your delivery preferences and requirements.
8. Rolling subscriptions
Payment for rolling subscriptions (the Jimi) will always be taken from the credit or debit card you used to sign up. It will be taken on the same date each month (the date you signed up) unless you change this. Rolling subscriptions must be cancelled 1 week prior to your payment date. We are unable to cancel your cheesebox delivery if you cancel after this period. If cancellation is made at least 1 week in advance of your billing date, your subscription will be cancelled free of charge. You can cancel in the account section or by emailing in.
9. Packaging safety
Our packaging contains re-usable, safe, cooling ice packs. However, we do advise keeping these out of reach of children. Our cardboard delivery boxes are 100% recyclable and biodegradable, as is our wool insulation that keeps your cheese chilled. For more information on our insulation, please visit the Woolcool website here. Our boxes also contain paper filler to cushion the contents of the boxes. We would advise keeping all these components out of reach of children, and we cannot accept liability for any injuries that may occur that are either directly or indirectly linked to any packaging the cheesegeek delivers to you.
10. Complaints Procedure
All of our cheese is subject to rigorous testing and inspection prior to delivery to ensure it is in optimum condition when it is dispatched. In the unlikely event that you are unhappy with the condition of any of the products that you receive, please let us know immediately via email, including photographic evidence, and we will take any necessary action. Please do not return any cheese to us.
If you do not inform us of a problem within 5 days of receipt of the order, or you do not provide any photographic evidence relating to the complaint, we will be unable to accept your claim, or provide a refund.
11. Governing Law
These Terms and Conditions are governed by and written in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.