Refund policy

Should you wish to cancel an order that has been accepted by us, and a confirmation email has already been sent out to you, we are unable to guarantee that we can cancel the order, and provide a full refund. However, if you email us as soon as possible, and your items have not yet been dispatched, we will endeavour to cancel your order and refund you in full without charge. In cases where your cheese has already been cut and packaged though, this will not be possible.

All of our cheese is subject to rigorous testing and inspection prior to delivery to ensure it is in optimum condition when it is dispatched. In the unlikely event that you are unhappy with the condition of any of the products that you receive, please let us know immediately via email, including photographic evidence, and we will take any necessary action. Please do not return any cheese to us.
If you do not inform us of a problem within 5 days of receipt of the order, or you do not provide any photographic evidence relating to the complaint, we will be unable to accept your claim, or provide a refund.